Since its foundation, transparency has been one of Triodos Bank’s major objectives. It believes it is essential that depositors and investors know what happens to their money.

Meetings take place throughout the year with customers and depository receipt holders as part of this commitment to transparency. These meetings offer room for open discussions about Triodos Bank’s strategy and policy.

In 2011 we continued to host customer days in different locations, providing customers with direct access to co-workers from across the organisation. We also arranged events for depository receipt holders in Belgium, the UK, Spain and The Netherlands.

Triodos Bank co-workers regularly attend a variety of events to meet and talk to Triodos Bank stakeholders. the Spanish branch alone attracted more than 12,000 people to 150 public conferences in 2011, while in Germany we co-hosted or attended over 30 events. In the UK, personal customers were invited to a series of events to visit the organisations Triodos Bank finances, to see the impact of their savings at first hand.

Triodos Investment Management also regularly hosts and participates in conferences to share leading impact investing thinking. In 2011, it was lead sponsor and participated in the first European Social Capital Markets conference in Amsterdam, attracting sustainable entrepreneurs, investors, and civil society.

In addition many of Triodos Bank's branches use social media to connect with thousands of like-minded people and groups; and with increasing success. The Spanish branch had more than 40,000 followers on Facebook and 1,100 subscribers to its YouTube channel by the year end. Triodos Bank launched its first active Twitter profile in June 2011, in the UK, attracting more than 1,000 followers by year end.

The German branch initiated a customer dialogue group made up of retail and business banking clients as well as co-workers of the branch with various responsibilities. Two moderated two-day meetings provided valuable insights from key stakeholders.